Booking Fees

A 50% booking fee is required to secure all appointments. Your booking is not confirmed until this payment has been received.

The booking fee will be deducted from the total cost of your treatment, with the remaining balance payable on the day of your appointment.

Details of how to pay your booking fee will be provided at the time of booking.

Cancellation & Rescheduling Policy

We kindly ask for a minimum of 48 hours’ notice if you need to cancel or reschedule your appointment.

• Cancellations made with less than 48 hours’ notice and no show appointments will result in the loss of your booking fee.
• Appointments cancelled with 48 hours’ notice or more may have the booking fee transferred to a new appointment.
• If the rescheduled appointment is changed again, the original booking fee will be forfeited and a new booking fee will be required to secure a future booking.

Failure to comply with these policies may result in future bookings being refused.

Payment

The remaining balance of your treatment is due on the day of your appointment and can be paid by card or cash.

If paying by cash, please bring the correct amount where possible.

Consultations

A consultation is required prior to all advanced facial and skin treatments. Consultations are charged at £20, which will be deducted from the cost of your treatment should you proceed with a booking.

Aftercare

Professional aftercare advice will be provided following your treatment. To achieve the best possible results and support your skin’s recovery, please follow all aftercare instructions carefully.

Arrival Time

Please arrive on time for your appointment. Late arrivals may result in reduced treatment time, as appointments cannot be extended beyond their allocated slot.

Gift Vouchers

Gift vouchers are valid for 12 months from the date of purchase and must be redeemed within this period.